Last Updated: 27th October, 2023
Welcome to Pirtek Wirral, trading as Dynamic Hydro on this website (“us,” “we,” or “our”). We are committed to providing the highest level of service, and we value your feedback. This Complaints Policy outlines how we handle and address complaints to build trust and credibility.
1. Submitting a Complaint
If you have a complaint regarding our products or services, please contact us as soon as possible. You can reach out to us through:
- Wirral Phone: 0151 725 6777
- North/Mid Wales Phone: 0174 529 8070
2. Complaint Resolution
Upon receiving your complaint, we will acknowledge it within 2 business days. We will then investigate your concerns thoroughly.
3. Communication
Throughout the complaint resolution process, we will maintain open and transparent communication with you. We will keep you informed about the progress and the expected resolution time.
4. Resolution Time
We aim to resolve complaints as promptly as possible. The time required for resolution may vary based on the nature and complexity of the complaint. However, we will make every effort to address your concerns in a timely manner.
5. Refund or Compensation
If the complaint is found to be valid, we will determine the appropriate course of action, which may include a refund, replacement, or other suitable forms of compensation.
6. Learning and Improvement
We take every complaint as an opportunity to learn and improve. Your feedback is invaluable in helping us enhance our products and services.
7. Escalation
If you are not satisfied with the resolution provided, you have the option to escalate your complaint to a higher level within our organization.
8. Confidentiality
All complaints and the information provided will be treated with the utmost confidentiality, in line with data protection and privacy laws.
9. Changes to this Policy
We may update this Complaints Policy from time to time. Any changes will be posted on this page, with an updated effective date. It is your responsibility to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Complaints Policy or wish to submit a complaint, please contact us at:
Unit 2, Bankfield Court,
Bromborough,
CH62 3NN
Email: help@dynamichydro.co.uk
Wirral Phone: 0151 725 6777
North/Mid Wales Phone: 0174 529 8070
11. Summary
Our commitment to addressing complaints with diligence and transparency is integral to building trust and credibility. We value your feedback and are dedicated to resolving your concerns effectively.
Thank you for choosing Pirtek Wirral and for your trust in our commitment to customer satisfaction.